If you want my feedback, pay me!
I recently bought a book through amazon.com from another bookshop in the USA, Elephant Books. Way out here in Australia we use amazon a lot, and the freight usually negates any savings. But they can get anything for you, when the local bookstore idiots claim it's out of print. So I'm a fan of amazon, but I've got to bitch about this "Feedback" request I got. How satisfied was I with the transaction?
Now, they're asking for my time and I charge for my time. If the information is valuable, how valuable is it? Filling out customer satisfaction surveys is a tax on a customer's time. Nice to know they care, but if they really did care they'd offeree me a discount voucher or an entry in a sweepstakes.
But what capped the request off was the message that if I had any problems with the order, stay away from amazon and deal directly with the other bookseller.
SO they ask for a favour then tell me they won't do one for me. Some creep in the Customer Service Department OKed this.
Oh amazon, what a heatbreak old ebookseller you are.